Refund policy

At Eleganto, we strive to provide you with high-quality products and a smooth shopping experience. If, however, you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns & Refunds

A return or refund request will be accepted only under the following conditions:

  • The product received is damaged, defective, or incorrect (different from what is shown on our website).

  • The request is raised within 7 days from the date of delivery.

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, including all accessories, tags, and inserts.

  • The original invoice or receipt must be provided.

If you have received the same product as displayed on our website and it is in proper condition, return or refund will not be applicable.

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Products that match the images and description shown on our website.

  • Products that have been used, damaged by the customer, or show signs of wear and tear.

  • Customized or personalized products.

  • Items purchased during clearance sales, discount sales, or promotions (unless the item is damaged, defective, or incorrect).

3. How to Initiate a Return or Refund

To request a return or refund, follow these steps:

  1. Email us at care.eleganto@gmail.com within 7 days of delivery.

  2. Mention your Order ID in the email.

  3. Attach clear images or videos showing:

    • The damaged, defective, or incorrect product

    • The outer packaging (if damaged)

4. Approval & Return Process

  • Once your request is reviewed and approved, we will share return instructions, the return shipping address, and a return shipping label (if applicable).

  • The product must be shipped back to us within the time frame provided in the approval email.

  • Requests raised after 7 days from delivery will not be accepted under any circumstances.

5. Refund Process

  • After receiving and inspecting the returned product, we will notify you of approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method.

  • Refund processing time is 5–10 business days, depending on your bank or payment provider.

6. Important Notes

  • Eleganto reserves the right to reject any return or refund request that does not meet the above conditions.

  • Returns will be refused if the product is used, damaged after delivery, or missing original packaging.

  • Shipping charges, if any, are non-refundable unless the return is due to our error (damaged, defective, or incorrect product).

7. Contact Us

For any questions regarding returns or refunds, contact us at:

care.eleganto@gmail.com