Snail - iPhone 18-20W Charger Adapter and Cable Protector Case

At Eleganto, we strive to provide you with the best products and services. However, if you are not completely satisfied with your purchase, we are here to help. Below is our return and refund policy:

1. Eligibility for Returns

• Return or refund is applicable only if the product received is damaged, defective, or incorrect (different from what is shown on our website).

• Requests must be raised within 7 days from the date of delivery.

• The product must be unused and returned in its original condition.

• Original packaging and invoice are mandatory.

• If you have received the same product as shown on our website, return or refund will not be applicable.

2. Non-Returnable Items

• Products that match the images and description shown on the website.

• Products that have been used or show signs of wear and tear.

• Customized or personalized products.

• Items purchased during clearance sales or promotions (unless damaged or defective).

3. Steps to Initiate a Return

• Email us at care.eleganto@gmail.com within 7 days of delivery.

• Share your order ID and clear images or videos showing the issue.

• Once approved, return instructions and a shipping label (if applicable) will be provided.

• Requests raised after 7 days from delivery will not be accepted.

For more details, please visit the Return & Refund page.